If the customer is a consumer (ie a person who buys goods for purposes unrelated to business or professional activity, or does the purchase by indicating in the order form a VAT number), the contracts concluded with yourbestphone .com accessing the site are governed by these general conditions, also by Legislative Decree No 6 September 2005. 206 (Consumer Code).
yourbestphone.com also fulfills the obligations imposed by Legislative Decree No 9 April 2003. 70 (Implementation of Directive 2000/31 / EC on certain legal aspects of information society services in the internal market, with particular reference to e-commerce).
By submitting the order to yourbestphone.com the customer acknowledges having read all the instructions provided during the purchase procedure and fully accepts the General Conditions.
Please note that by submitting an order, you agree to be bound by these terms and conditions of use of the service.
The picture accompanying the description of a product can not be fully representative of its features but differ in color, size, elements accessories shown in the figure. The technical support information acquisition shall be construed as generic information.
Before shipping, our phones are subjected to an integrity check and the package contents. Listed below are some of the checks carried out: Verification Software, Verification Touch Screen and microphone checks, checking brightness, occurs Sounds / Vibration, Network testing – WiFi, camera verification, verification Proximity sensor, verification Dock charging occurs Home button, Test button Power, Volume key verification, testing battery.
What the customer will receive
Following the purchase of an iPhone reconditioned the customer will receive: iPhone, fixed-line charger, cable for PC connection, lapel pin extract sim.
Original Box and extended warranties are not included but can be purchased as accessories.
yourbestphone.com using compatible accessories.
Contract termination and termination clause
yourbestphone.com reserves the right to terminate the contract with the customer simply by notifying the same, indicating the reasons therefor; the customer is entitled, if so, only to refund the amount already paid.
Our obligations, the security for completion of payment the customer makes, as well as all other obligations imposed on the consumer, are essential and, consequently, the failure by the customer, even a one of those bonds will determine the resolution of contract law ex art.1456 cc, subject to the right of the yourbestphone.com the trademark owner to sue for compensation for further damages.
The customer agrees and undertakes, once the procedure of buying online, to handle the press and keep the present general conditions which, however, has already seen and accepted as a compulsory step, as well as specific product / purchase object and after guarantee payment. All this in order to fully satisfy the conditions laid down in Art. 4, 5, 52 and 53 of Legislative Decree No. 206/2005.
E ‘absolutely forbidden to enter false data, and / or fantasy, the registration process.
yourbestphone.com not be liable for any delay or failure to fulfill its obligations under these Terms if the delay or failure arises from accident or force majeure. Such a prediction in any case not prejudice the rights of the Customer under the law. The availability of each article is for information purposes only, does not have a contractual nature and can not be attributed to the seller’s liability in the event of unavailability of one or more products.
The customer, with the purchase of products yourbestphone.com claims to have read, understood and approved the content of the General Conditions.
Deleting an order
Object already paid for but not delivered: will be fully refunded.
Object already paid and sent: There will be a charge of 15 € including VAT for the administrative management.
Item shipped COD: There will be a charge of 19 € including VAT for the administrative management.
Item shipped on delivery and not withdrawn and rejected by the recipient: the fees payable will be 28 € VAT included.
If the order has not been paid or not been successful, you will need to contact our operators and signal a willingness to cancel without additional expenses. And ‘necessary, in each case within 24 hours please contact our Customer Service by e-mail at email@example.com or Phone.
Follow the shipment of an order
When the order is invoiced and shipped, the customer will receive an email with a link. Clicking on the link starting at 22.00 on shipping day, there will be the carrier’s logo, which you can just click to follow the delivery of the package.
Faulty or damaged goods
If the goods arrive faulty, please pick up the package with reservation, photographing everything and send us within 48 hours of delivery of the goods a report endorsed in order to make the complaint to the courier. Will follow the return of the product with its replacement. To return goods you must contact Customer Service and receive return instructions. You have to pack your product safely, and to include all manuals, accessories and original packaging. To contact the complaints department please contact: firstname.lastname@example.org
unwanted goods (flawless) / Return Policy
The customer has 10 days from the date of receipt of the product to exercise the right of withdrawal, as long as the product remains in perfect condition sold. yourbestphone.com refund the consumer the product price (excluding shipping charges).
NOTE: With the exception of faulty merchandise, we can not accept software or goods where the seal has been broken or failures products. This does not affect your statutory rights.
To exercise the right of withdrawal and return a product you must contact Customer Service to open a practice of return and get directions to return the goods. You have to pack your product safely, and to include all manuals, accessories and original packaging.
IMPORTANT: The package must be sent to the address given by the complaints, they reject all parcels sent without a prior notice and without the return code.
Reimbursement for object returned by return or non-delivery
– Refund in case of cancellation of the order before shipment
If you chose to pay by bank transfer or PayPal:
A) paid orders by bank
If, before it is shipped, the customer decides to cancel the order, in part or in totality, already paid by bank transfer, you will be issued a note corresponding to the sum paid credit. Such a credit note, valid for one year from the date of issue, will be used for any purchase on our site, or refunded by bank transfer.
B) paid orders with PayPal
If, before it is shipped, the customer decides to cancel the order, in part or in totality, already paid with PayPal, the refund will be equal to the sum paid exclusively on the customer’s PayPal account within 7 days.
– Repayment after the shipment of the order
If the order was paid by money order the repayment will be made within 30 days by bank transfer or by money order (by scaling costs to issue the order).
If the order was paid with PayPal, the refund will be made on the PayPal account within 7 working days.
If the order was paid by bank transfer, the refund will be made by bank transfer or by check (money order scaling the issuance costs from the total amount).
Damaged goods during transport
If the package that the carrier wants to deliver is damaged, you must refuse it, describe the type of damage on the carrier’s delivery note and immediately contact our customer service to report the incident. If you accept the package, it is believed that this is in good condition and the damage can not be attributed to transportation. yourbestphone.com can not be held responsible in this case. If the customer wishes to claim against the carrier, must file a complaint within 3 working days of receipt of the parcel.
If possible you need to take pictures of the package and send to Customer Service.
Note: the notes as “Under scrutiny reserve on open” or “ruined Box” have no legal value. If the package is damaged, it must discard it after you take photos, which must be sent to Customer Service by email to email@example.com
Courier services that refuse to attend the opening of the package, you can accept the package by placing the cross on “Received in good condition” (or similar). And ‘necessary to indicate that it was not possible to verify the product status because the courier has not wanted to stay for the opening of the package.
In case of problems contact Customer Service within 10 hours of the day following the delivery, by email firstname.lastname@example.org
If the parcel has been refused or is damaged, you must contact Customer Service within 10 hours of the day following the delivery, by email to email@example.com